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Assistance using the system

If you require assistance using this system, and you were unable to find the answer within the FAQ section, contact  ServiceNSW for assistance. Call 1300 305 695 or email info@service.nsw.gov.au.

The customer service centre is open Monday to Friday between 9am and 5pm (Sydney time).

Language Assistance

If you need help to translate this page in a language other than English, you can access a translating and interpreting service. Community language versions of the building owners' FAQ will be available here

Call 13 14 50 and ask for an interpreter in your language and request to be connected to 1300 305 695. Local call cost from fixed phones. Calls from mobiles will be charged at applicable rates.

Speech to Speech Relay

For Speak and Listen (Speech-to-Speech Relay), please call 1300 555 727 or use the National Relay Service.